How to Choose the Right Disability Support Provider: 5 Questions to Ask
Choosing the right NDIS provider is one of the most important decisions you’ll make, because the right support can be life-changing.
A great provider will do more than just meet your basic needs. They’ll walk alongside you, champion your goals and help you build the life you want – on your terms. Whether you’re exploring options for the first time, considering a change or supporting a loved one through the NDIS, it’s worth asking the right questions to make sure the fit feels right.
At George Gray Centre (GGC), we believe that everyone deserves support that feels personal, respectful and empowering. We also know how overwhelming it can be to sort through different services, especially if you’re not sure what to look for. So we’ve put together five essential questions to guide you through the process – and included how we answer them ourselves, with honesty and heart.
Let’s get into it.
1. Do you offer person-centred support that fits my goals and lifestyle?
NDIS support isn’t one-size-fits-all, and it shouldn’t be. Your goals, interests and needs are unique. The provider you choose should honour that by building your supports around you, not squeezing you into a program that doesn’t fit.
Ask this: How will you tailor support to match my interests, strengths and NDIS goals?
What to look for: Providers who talk about co-design, flexible programming and support that evolves over time, not ones who just hand you a timetable and hope it works out.
How we do it at GGC: At GGC, you choose the direction and we walk alongside you. Whether you want to build work skills, try theatre, grow veggies or just make new friends, our supports are built to help you develop your goals, your pace and your passions. You lead. We listen.
2. Are your staff qualified, consistent and a good match for me?
Your relationship with your support team matters. These are the people who’ll be by your side, cheering you on, helping you through tough days and celebrating your wins. It’s not just about qualifications – it’s about trust, warmth and respect.
Ask this: Who will be supporting me, and how do you make sure they’re the right fit?
What to look for: Providers who take the time to match you with staff based on more than just availability – people who get you. Also, check what training staff receive and how often you’ll see the same faces.
How we do it at GGC: We don’t just look for qualifications – we look for heart. Our team includes specialised training in epilepsy, autism, positive behaviour support and more. But more importantly, we work hard to match you with people who just click. And we aim for consistency, so you’re not seeing a new face every week.
3. Can I try things before I commit?
Choosing a provider is a big decision – you deserve to try things out first. A quick chat over the phone or a brochure isn’t enough. You need to see the space, meet the people and feel what it’s like for yourself.
Ask this: Can I come for a tour or a trial day before signing up?
What to look for: Providers who offer tours, meet-and-greets, or casual trial days – without pressure. They should welcome your questions and give you the time you need.
How we do it at GGC: We offer relaxed, no-pressure visits allowing you to explore our programs at your own pace. Bring a support coordinator, a friend or your family – whoever makes you feel comfortable. We’ll show you around, introduce you to the team and help you decide if GGC feels like a good fit.
4. How do you communicate with families and support coordinators?
NDIS can be confusing and having clear communication makes a world of difference. Whether you’re self-managing your plan or relying on others for help, you want to know what’s happening – and who to contact when you have questions.
Ask This: How will you keep me and my family/support team in the loop?
What to look for: A clear point of contact, regular updates and transparent processes. Bonus points if they have easy-to-understand service agreements and welcome feedback.
How we do it at GGC: You’ll get to know you and keep things clear. We offer regular updates, goal reviews and open lines of communication – whether by phone, email or face-to-face. We’re here to work with your team, not around them.
5. What do other participants and families say about your service?
Sometimes the best insights come from people who’ve already walked the path. Hearing about real experiences helps you decide if the provider delivers on their promises/
Ask this: Do you have testimonials, reviews or stories from other participants and families?
What to look for: Look for honest feedback, success stories and real-life testimonials. Be wary if a provider can’t (or won’t) share this.
How we do it at GGC: We’re proud to share the wins – big and small. Whether it’s a first job, a role in our theatre show or a garden transformed by the Lawn Crew, our participants inspire us daily. You’ll find their stories on our Facebook page, newsletters and in person – because our community is what makes us.
Final Thoughts: You Deserve the Right Fit
Choosing a disability support provider is about more than services. It’s about feeling safe, heard and empowered. Don’t settle for anything less.
If you’re in the Wellington Shire and looking for a provider that’s genuinely person-first, community-driven and a little bit of un-, we’d love to meet you.
Book a free consultation or come for a tour.
Let’s chat about your goals, your plan and what makes you feel alive.